Smile Foundation

Privacy & Policy

At SMILE FOUNDATION, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a donation, sponsor a child, volunteer, participate in our programs, or communicate with us.

SMILE FOUNDATION is a non-profit organization working for the welfare and development of children and communities in Telangana, India. Our activities include education, healthcare, nutrition, shelter, health and hygiene, counselling, vocational and employment guidance, child sponsorship, and community-based initiatives.


1. Information We Collect

You may visit and browse our website without providing personal information. However, certain services and activities may require you to voluntarily provide information to us.

Depending on how you interact with Smile Foundation, we may collect information such as:

  • Name
  • Mobile / telephone number
  • Email address
  • Postal address, city, state, and country
  • Donation and sponsorship details
  • Volunteer or supporter information
  • Information submitted through contact or enquiry forms
  • Other information voluntarily provided by you

2. How We Use Your Information

The information provided by you may be used for legitimate organizational purposes, including:

  • Processing and acknowledging donations and sponsorships.
  • Responding to your enquiries, requests, and support questions.
  • Managing donor, sponsor, volunteer, and supporter relationships.
  • Providing information about our programs and activities.
  • Sharing updates regarding campaigns, events, and initiatives.
  • Communicating information about child sponsorship and welfare programs.
  • Improving our website, services, and user experience.
  • Maintaining appropriate organizational and financial records.
  • Complying with applicable legal and regulatory requirements.

3. Communication and Consent

When you voluntarily provide your contact information and consent to receive communications, Smile Foundation may contact you through WhatsApp, RCS, SMS, telephone calls, email, or other appropriate communication channels.

Such communications may include information about donations, child sponsorship, fundraising campaigns, volunteer opportunities, events, programs, activities, and updates from Smile Foundation.

You may withdraw your consent to promotional communications at any time by using the unsubscribe or opt-out option provided in the communication or by contacting Smile Foundation directly.


4. Donations and Payment Information

When you make a donation or payment through our website or an authorized payment service, certain transaction and payment-related information may be processed by the relevant payment gateway, bank, or financial service provider.

Payment information is handled using appropriate security measures and may be subject to the privacy policies and terms of the respective payment service provider.


5. Cookies

Cookies are small files or pieces of information that may be stored on your computer, smartphone, tablet, or other internet-enabled device when you visit our website.

Smile Foundation may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and improve the overall user experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.


6. Website Analytics and Technical Information

We may collect limited technical information such as your IP address, browser type, device information, pages visited, and general website usage information. This information may be used to understand website usage, improve performance, maintain security, and enhance the content and functionality of our website.


7. Data Security

Smile Foundation takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Access to personal information is limited to authorized persons and service providers who require such information for legitimate organizational purposes.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.


8. Sharing of Personal Information

Smile Foundation does not sell or rent your personal information.

Your information may be shared only where reasonably necessary, including:

  • With trusted service providers who assist with website operations, payment processing, communication, technology, or administration.
  • With banks, payment gateways, or financial service providers where necessary to process a donation or transaction.
  • With government, regulatory, or law-enforcement authorities where required by applicable law.
  • Where necessary to protect the rights, safety, property, or legal interests of Smile Foundation or other persons.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These third-party websites and services may have their own privacy policies and terms of use. Smile Foundation is not responsible for the privacy practices, security, or content of external websites.


10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including donation records, financial records, organizational requirements, legal obligations, dispute resolution, and the management of our relationship with donors, sponsors, volunteers, and supporters.


11. Your Privacy Choices and Rights

Subject to applicable laws, you may contact us to request access to, correction of, or deletion of personal information held by us. You may also request to withdraw your consent to receive promotional communications.

We may need to verify your identity before processing certain requests. Information may be retained where required or permitted by applicable law.


12. Children's Privacy

Smile Foundation works for the welfare, education, health, and development of children. Personal information relating to children is handled with particular care and is collected, used, and processed only for legitimate program, welfare, administrative, or legal purposes.

Where appropriate, information relating to children may be obtained and handled through parents, guardians, authorized representatives, or other lawful channels.


13. Changes to This Privacy Policy

Smile Foundation may update or modify this Privacy Policy from time to time to reflect changes in our activities, website functionality, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage visitors to review this page periodically to stay informed about how we protect personal information.


14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Smile Foundation using the details below:

  • Organization: Smile Foundation
  • Email: smilefoundation2009@gmail.com
  • Helpline: 9949735855, 7032677042
  • Office Address: Flat No. 101, Sri Datta Sri Nilayam, H. No. 10-120, P & T Colony, Dilsukhnagar, Hyderabad - 500060, Telangana, India.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the applicable laws of India. Subject to applicable law, any disputes arising in connection with this Privacy Policy or the handling of personal information shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.